HOTEL POLICIES

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HOTEL POLICIES

Welcome to Stay Inn Muskoka

We're thrilled to have you stay with us! To ensure a comfortable and enjoyable experience for you and all our guests, please review the following information and policies. Stay Inn Muskoka is a modern, online-managed hotel. Check-in is handled via text message or email, and you will receive a unique access code. For checkout, simply lock the door and depart. No need to visit a reception desk!

On the day of your arrival, after 3:00 pm, you will receive an SMS to the phone number or EMAIL provided with your room information and door codes. Please make sure to check your messages and mail for this important information

To open your room door, simply enter the code sent to your phone, followed by the "✓" symbol on the smart lock, and WAIT FOR THE BEEP AND CHECK MARK TO BECOME BLUE BEFORE OPENING. If you don't wait, the deadbolt will get stuck, and you will not be able to access your room. If this happens, please close the door again, try the code one more time, and wait for the beep.

We are available online. If you need assistance, you can text via the booking channel chat or email to info@stayinnmuskoka.ca. During the day, our staff is onsite; if they are not at the reception, please call (437)-518-4720

WiFi Information

You can find the WiFi network name and password on the room sign.

Temperature

Please use the thermostat located on top of your bed. DO NOT TRY TO SET UP THE TEMPERATURE FROM THE AC UNIT.

Smoking Policy

Smoking is strictly prohibited inside guest rooms and on private decks. A fee of CAD 500 (plus applicable taxes) will be applied to violators. Designated smoking areas are available at least 9 meters (30 feet) away from the building.

Pet Policy

Authorized pets: CAD 40 plus tax per pet, per stay. Fees applied are used to cover the cost of deep cleaning our pet-friendly rooms after each stay. Please note that unauthorized pets will incur a fee of CAD 200 plus tax per pet, per stay.

Cleaning Policy

A fee of 150 CAD plus tax will be applied for any cleaning that exceeds our standard process. It will be charged to your card on file, and an email with photos of the state of the room as proof will be sent.

Accidents and Spills:

We understand that accidents can happen, especially with kids and dogs in our pet-friendly rooms. If you accidentally wet the bed or spilled a drink, please inform our front desk as soon as possible so we can promptly remove the stain and odor. Failure to report the incident may result in charges for sheet replacements (CAD 40 plus tax), duvet replacements (CAD 150 plus tax), or cover duvet replacements (CAD 40 plus tax).

Ceiling lamps

Please refrain from hanging yourself or any items from the ceiling lamps, as this can cause damage. If ceiling lamps are damaged or accidentally removed, requiring reinstallation, a repair fee of CAD 145 plus tax will be applied. Additionally, if a replacement lamp is necessary, a cost of CAD 110 plus tax will be incurred. We appreciate your cooperation in maintaining the integrity of our fixtures.

Coffee and Tea Availability

We strive to offer a variety of coffee and tea options for our guests, including medium roast and dark roast coffee, as well as a selection of teas. However, please note that availability may vary, and we cannot guarantee that we'll have your preferred coffee or tea on hand. We appreciate that everyone has different tastes, and we'll do our best to accommodate your requests within the limits of our available options.

Damage Policy

Guests will be charged for any items accidentally or intentionally taken or broken, including but not limited to:

Coffee maker
Decoration items
Towels
Bedsheets
Hair dryers
Microwave
Kitchen items
Chairs
TVs
Mini fridge
Lamps
Damage to drywall
Furniture etc.

Please ensure that all items are in their original place and condition upon departure.

TV and Channel Availability

At Stay Inn Muskoka, we strive to provide an enjoyable entertainment experience for our guests. Our rooms are equipped with smart TVs, where you can log in to your preferred streaming platform, such as Netflix, Prime Video, YouTube, Disney+, and more.

The hotel provides a complimentary subscription to VIDAA TV, offering a range of channels for your viewing pleasure.

However, we cannot guarantee that every channel or TV show will be available.

If you're looking for a specific channel or content not currently available on our TV system, you have the option to purchase a subscription directly through our Smart TV.

This allows you to access your preferred content during your stay.

We're committed to providing a comfortable and enjoyable experience for our guests. If you have any questions or need assistance with accessing content on our TVs, please don't hesitate to reach out to our staff.

Quiet Hours

Please be mindful of your fellow guests and respect quiet hours from 10 pm to 7 am. We appreciate your consideration in keeping noise levels down during this time.

Ice Machine Access: Available at the reception area for your convenience. To access, please use the same code provided for your room.

We appreciate your cooperation in adhering to these policies, which help ensure a pleasant stay for all our guests. If you have any questions or concerns, please don't hesitate to reach out to our team.

Please make sure to log out of your streaming platforms before you leave.

Cancellation Policy

We offer two booking rates with the following cancellation policies:

Refundable Rate

Full refund: 48 hours or more prior to check-in
50% refund: 24-47 hours prior to check-in

Non-Refundable Rate

No refunds will be issued for cancellations

Please review the terms carefully when booking, as cancellation policies apply to all bookings.

Respect for Staff and Guests Policy

At Stay Inn Muskoka, we prioritize a safe and respectful environment for our staff and guests. We do not tolerate any form of:

Discrimination
Harassment
Rudeness
Disrespect

towards our team members or guests. Any behavior deemed unacceptable may result in:

Cancellation of booking
Refusal of service

We appreciate your understanding and cooperation in maintaining a positive and respectful interaction with our staff.

Thank you for choosing Stay Inn Muskoka! We look forward to welcoming you.