FAQ
The room temperature can be controlled using the eco-friendly Ecobee Smart Thermostat located on the wall next to the bed. The controls located on the HVAC unit itself are disabled. Please do not tamper with those controls and do not unplug the unit.
The wall thermostat automatically adjusts the temperature to thermal comfort presets recommended by CCOHS. However, you can manually adjust the temperature to your preferred comfort level by tapping the thermostat and scrolling the temperature up or down.
The manually set temperature will hold for 4 hours, before switching to recommended preset value. You can adjust the temperature back to your comfort level at any time.
All HVAC units are switched to the heating mode on September 30, and back to the cooling mode on May 31. During the months of May and September guests can manually switch between heating/cooling modes for added comfort during the seasonal cold nights and warm days. Simply tap snowflake/fire icon above the temperature reading and choose between cool/heat/off modes.
On the day of your arrival, you will receive an SMS to the phone number or email provided with your room information and door code. To open your room, tap the lock entry pad, enter the code, and tap "✓" button. Please, WAIT FOR THE BEEP BEFORE TRYING TO OPEN THE DOOR. When leaving the room, tap "✓" button to lock the door. For your security, the door will automatically lock after 60 seconds if not locked manually.
You can find the Wi-Fi network name and password on the sign inside your room. You can simply scan the QR code or manually select the network and enter the password.
At Stay Inn Muskoka, we strive to provide an enjoyable entertainment experience for our guests. Our rooms are equipped with smart TVs, where you can log in to your preferred streaming platform, such as Netflix, Prime Video, YouTube, Disney+, and more.
The hotel provides a complimentary subscription to VIDAA TV, offering a range of channels for your viewing pleasure.
To access TV channels, press the "VIDAA" button on your TV remote. The channel options will appear on the screen.
If you're looking for a specific channel or content not currently available on our TV system, you have the option to purchase a subscription directly through our Smart TV.
This allows you to access your preferred content during your stay.
We're committed to providing a comfortable and enjoyable experience for our guests. If you have any questions or need assistance with accessing content on our TVs, please don't hesitate to reach out to our staff.
The Ice Machine is located in the lobby area next to the reception deck. Feel free to use it anytime during the business hours.
To access the ice machine after hours, please, use your room code to open the reception door.